Home » General » Web Hosting » 5 Excellent Open Source CRM Systems

5 Excellent Open Source CRM Systems

February 5th, 2011 General, Web Hosting

CRM is known as one of the most intricate software projects existing. Though, in order to offer a substitute to on-premise CRM dispositions, a complete Software-as-a-Service (SaaS) industry has materialized. This will help simplify the intricacies of CRM. An open source CRM is also available as a second choice for CIOs additional than the typical on-premise and SaaS sourcing choices.

Although, SugarCRM is amongst the well-known open source CRM systems, but there are a number of applications that grant a grander choice for IT departments regarding customer engagement and that also without tapping your funds.

1. Tine 2.0

This software project is an original inspiration of the eGroupware which was further revitalized. This open source project, Tine 2.0 cartels all groupware, ERP and CRM into a solitary system. The focus of Tine 2.0 is on “usability and correctness” and the experts of this project perform unit experiments and usability job on the code base mostly.

The features included in this project are for supporting tasks, contacts, VoIP integration and CRM. With the VoIP module, the administration of Asterisk phone servers and CTI features such as click-to-call are enabled. Additional than that the project features a time follower, ActiveSync incorporation and a rights organizing system.

The URL and the Licence of this project are http://www.tine20.org and AGPL respectively.

2. phpBMS

PhpBMS, a Customer relationship management and billing system is introduced not more than a basic tag called the “Business Management Software “(BMS). The development of this application is done on the widespread LAMP stab and it is intended to work as an integrated business management system for SMEs.

The feature set of phpBMS includes ability of client and prospect stalking, order management and fulfillment of accounts receivable desires. Additional than that phpBMS also provides for returning bills, sales order dispensation, PDF invoice documents and e-mail list organization.

The URL address and License of the phpBMS are http://www.phpbms.org and BSD respectively.

3. vTiger

Established with PHP and MySQL, vTiger CRM is one additional CRM package. This package progressed from SugarCRM along with the accumulation of sales break down automation (SFA) features. It consists of standard features such as the account and contact management features and can also be functioned as a groupware package to trail daily tasks, e-mail messages and meetings.

The 5.1 version of vTiger which was released in July 2007 the previous year claimed to have fixed 700 bugs along with over 150 feature and performance improvements over its preceding release. It also provides tools for well-known business assimilation software programs like Office, Firefox, Outlook and Thunderbird.

The URL of this project is http://www.vtiger.com and its license is vtiger Public License respectively.

4. OpenCRX

This CRM suite is advanced in Java and it not only consists of the standard sales and market automation but also contains a number of messaging and business management applications. Although OpenCRX is web based, the messaging and contact management is allowed with groupware client’s integration which is done with a desktop application such as Thunderbird or Outlook.

openCRX is an open curriculum and provides help to a variety of company databases such as SQL, Oracle, PostgreSQL, MySQL and Server.

The URL address and License of Open CRX are http://www.opencrx.org and BSD respectively.

5. Hipergate

This CRM system is also established in Java and it is aimed on providing groupware functionality and CRM in a single system. Hipergate has particular function provided to it through Modules; this includes organization of content, plans and contacts, e-commerce, e-mail lists and a viable documentation. Additional than that, it has general functions such as role-based safety, hierarchic data organization, reports, queries and a job scheduler.